Refund policy

Returns & Refunds

We want your dog to love their Zoomiez. If something isn't right, we'll make it right.

30-day satisfaction guarantee
If you're not happy with your purchase for any reason, contact us within 30 days of delivery and we'll issue a full refund. In most cases you won't need to send anything back, keep the ball or pass it along to a furry friend.

Damaged, faulty or incorrect items
If your order arrives damaged, stops working, or isn't what you ordered, email us within 30 days with your order number and a photo. We'll send a free replacement or a full refund, your choice.

Lost or delayed orders
If your tracking hasn't updated for 10 days or your order hasn't arrived within the estimated window, let us know and we'll reship or refund it.

How to reach us
Email zoomiezpetsshop@gmail.com with your order number. We reply within 24 hours on business days.

Refund timing
Refunds go back to your original payment method within 5–10 business days once approved.

We reserve the right to request a return or decline a refund in cases of suspected abuse of this policy.