Shipping policy

Shipping Policy

Where we ship
We currently ship to the United States. Shipping is free on all orders.

Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email as soon as your order is on its way.

Delivery time
US orders ship from our US warehouse and typically arrive within 5–8 business days after dispatch. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or peak seasons.

Tracking
Every order includes a tracking number, sent to your email once the parcel ships. Tracking may take 24–48 hours to update after dispatch.

Incorrect address
Please double-check your shipping address at checkout. We're unable to change the address once an order has been dispatched, and we can't offer refunds for parcels delivered to an incorrect address provided by the customer.

Lost or damaged parcels
If your order arrives damaged or hasn't arrived within 15 business days of dispatch, email us at zoomiezpetsshop@gmail.com with your order number (and a photo if damaged). We'll send a free replacement or issue a full refund, your choice.

Questions?
Reach us anytime at zoomiezpetsshop@gmail.com. We reply within 24 hours.